Ask around. SIT has a great track record for helping organizations implement banking and financial systems on time and on budget. Our secret? We've learned that you can't just throw money at a problem. It takes leadership, trust, and commitment—from the vendors and the customers.
With over twenty years in the business you'd think we'd have all the answers. We don't. Every customer implementation is different. And the biggest success factor isn't the technology, it's the people. Your executives, our executives. Your operational staff, our operational staff. Getting these groups to work together around a believable plan is the primary challenge. The budget, the project plan, and the resource allocation all fall into place if we're working as a team.
Business goals. Operational requirements. Culture. Budget process. These are some of the factors SIT takes into consideration when drafting a proposed solution for you. Do we want to implement in phases or create a single (larger) solution? When will the go-live date be? We'll work with you to answer these questions and take a first pass at proposing a solution. It won't be perfect. And it will need scrutiny from others we bring into the process. But it's where everything starts. If this part of the process is smooth, it bodes well for a successful implementation.
The primary purpose of SIT's Implementation Strategy Workshop (ISW) is to clarify roles, responsibilities, and ownership—for SIT, your executives, and your operational staff. We need executive sponsors and operational staff from both SIT and your organization to come together as a team to navigate a pathway to success. By the end of an Implementation Strategy Workshop, we've built a complete implementation plan, assigned responsibilities, and created contingencies. It's a great feeling. Will this plan change? Yes. We guarantee a surprise or two. Yet, because we created contingencies these surprises will not jeopardize the overall success.
All SIT project managers follow the best practices outlined by the Project Management Institute, and operate with a charter that is supported by all senior executives at SIT. As you can imagine, in any banking software conversion or implementation there are hundreds of functional pieces that must be in place to make it all work. SIT's project manager ensures that we document and track these functional pieces of the solution.
After the Implementation Strategy Workshop, the project manager sets up periodic meetings to track success against the commitments we've made to each other for dates and resources. There will be hurdles. And there may be roadblocks. But these are no surprise for any seasoned project manager. They'll know whether to navigate or escalate.
Your staff will receive training on the specific Portfolio Plus modules that will be used at your organization. But how well will they retain this information? That's up to you. They'll need time for hands-on practice on the preproduction system that SIT has installed at your organization. This is a critical success factor. Refresher training, before you put your system into production, can also help ensure success.
One SIT customer put its system into production without notifying us. We were surprised—but we were proud, too. It was a testament to our banking software and our training. We admit that most of the credit goes to the customer, however. They were the ones who motivated their staff to spend enough time practicing on a pre-production system to ensure they were comfortable with Portfolio Plus.
Anyone who says banking system conversions are easy have outed themselves as being inexperienced or having questionable integrity. SIT has seen some competitors spend years trying to accomplish conversions and then run millions over budget. At SIT we like to admit that it will be painful from the start. Our track record suggests this is the correct approach.
Some customers maintain their own technology platform, believing this is part of their core competence, while other customers outsource everything. Some customers rely heavily on SIT for more complex technology processes, while other customers have dedicated staff. At SIT what we care most about is operational integrity and disaster recovery planning. If you need help please reach out.
As your “go live” date approaches, your staff should become increasingly confident with the day to day processes that will be handled on Portfolio Plus. Make it easier for them. Ask SIT to come to your premises to sit next to your staff while they are conducting their hands-on practice sessions. These sessions will validate all the preparatory work that has gone before and is the final step that will uncover any final adjustments that might need to be made to ensure a smooth "go live".
Once your site is in production, it is important that we establish a single line of communication for any issues (training or process related) that arise. SIT assigns a single channel of communication that can provide you with support as required. Also, please remember that you have 24 hour coverage for any issue that prevents the system from being used in production.
Every customer of SIT is assigned an account representative. Your account representative can help you with more strategic issues and any financial arrangements. They can also help champion any features you'd like to see in future versions of Portfolio Plus.
As an SIT customer, you also have access to SIT Advantage, a website reserved exclusively for our customers with the latest regulatory communication updates, service packs for Portfolio Plus, a knowledge base, and more.
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This page was created and/or refreshed on June 26, 2017 @ 10:28:27
by Strategic Information Technology (SIT) Ltd., Stouffville, Ontario, Canada
The page subject is: Banking Software System Implementation