Manage debt collection in a medical practice.
You’re a health care provider, but you’re also a business. And maintaining a strong business is about building strong relationships with your patients. But what’s the best approach to maintaining relationships when your patients don’t pay?
Communication. By utilizing SIT's Medical Collection Software, you'll open up new ways of reaching out to your patients and provide your medical practice with features that focus on preventative steps. Collector will help ensure that the majority of your at-risk accounts never reach the collection stage. And when they do, Collector will show you what to do next.
Because of higher deductible plans and the Affordable Care Act, medical patients are paying more out of pocket. And this subtle difference has big implications. Because when your patients are spending their own money, they want more value. And that value comes from the care and attention that your medical practice provides. So when you have to send a bad account to a collection agency, your reputation, your image, and that relationship is handed over as well.
By managing your own collections with Collector, you control the messages you send to your patients. You control the way you send them. And you control your relationships.
Automated text messages can be sent from Collector, allowing you to send quick, short updates notifying your customers on their outstanding accounts. Even your patients will prefer it. It’s less invasive, and it gets your message across without putting your patients in an uncomfortable situation. This is the way you should handle early stage collections—by being nice. You could even try sending a wink!
Collector also automates and sends emails, too. And all your actions are archived in an audit trail.
Get the details on Portfolio Plus Collector.
You won’t save every account from going into collections. But Collector is designed to get you your money. Its automated debt collection process can notify your front office staff when a call should be made, and let you know when legal action can be taken. It’ll lead you through the entire process, producing and archiving every letter digitally, and building an audit trail that ensures your collection process complies with the law.
The self-pay process isn’t always clear. It can be hard for some of your patients to understand how much their insurance policies will cover. And often your patients will only receive a statement after their insurance company has settled the claim with you—which can be weeks or months after a patient receives care.
Collector generates preventative pre-collections letters that can be automatically sent the day your patients’ self-pays are due, explaining what charges their insurance company covered and why your patients are suddenly receiving a statement.
Patients can’t always make it into your office to make payments. And you don’t always want them to. Offer them more payment options so you’re not putting unnecessary accounts into the collections process.
Using Collector you can store patient credit cards on file, so when a self-pay amount is due, your patients can authorize the amount over the phone, by email, or in advance.
Reporting can help you identify segments of patients who consistently miss payments. By using Collector’s built-in reporting tools, you can identify these patients and decide what actions your practice should take to prevent future collections issues and write-offs.
You may choose to implement a pre-payment policy for these patients, so you can collect a portion of their self-pay amounts before providing medical care. Collector’s reports give you the information you need to make smart business decisions.
“Medical billing is like going to a restaurant with no menu, ordering a meal, and getting the bill two weeks later.”
—Medical Collections Expert
This page was created and/or refreshed on May 29, 2017 @ 15:55:40
by Strategic Information Technology (SIT) Ltd., Stouffville, Ontario, Canada
The page subject is: Medical Debt Collection Software